Who we are and what this policy covers
BP Signs operates from Briardene, Durban North and provides signage services across eThekwini, Umhlanga, Pinetown and the KZN North Coast. This privacy policy applies to personal information collected when you request a quote, submit an enquiry, ask for site surveys, approve artwork, book installations, or deal with us as a customer, supplier or site contact.
For purposes of this policy, the responsible operator is Astros Marketing (Pty) Ltd, trading in connection with BP Signs. Our management and staff may process personal information only to support the normal running of the business and the delivery of signage services. We keep things practical and only collect what we need.
Information we collect during enquiries and jobs
We may collect personal information that helps us identify you, prepare a quotation, carry out a site visit, or complete fabrication and installation work. This can include your name, company name, job title, contact details, site address, delivery details and instructions relating to access, security or loading at the premises.
- Enquiry details submitted through our contact form
- Project and site information needed for measurement or installation
- Artwork instructions, approval notes and amendment requests
- Billing and account details for invoicing and payment records
- Any communication records linked to your project
We may also collect technical information from standard website use, such as page requests and browser data, where this is needed to keep the site working properly and to monitor general performance.
How we use personal information in day-to-day work
We use personal information to respond to enquiries, prepare quotes, arrange site surveys, manufacture signs, schedule installations and manage aftercare. This includes large format printing, vinyl cutting, print lamination, light boxes, Perspex and ABS signs, window frosting, contra-vision, vehicle branding and shopfront installations.
We may also use information to maintain job records, support maintenance visits, manage sign removals or refurbishments, and meet our legal and accounting obligations. Where a client has a specific access arrangement, municipal requirement or estate rule, we use the relevant contact details to coordinate the work properly, and avoid delays.
When we share information and with whom
We do not sell personal information. We only share it when it is necessary for a project, required by law, or needed to run the business properly. This may include selected staff members, trusted service providers and contractors who assist with production, transport, installation, record keeping or payment processing.
- Internal staff handling quotations, design, production, installation or accounts
- Third parties assisting with delivery, fabrication or maintenance
- Professional advisers, auditors or legal advisers where needed
- Authorities or regulators where the law requires disclosure
Anyone who receives personal information from us is expected to handle it carefully and use it only for the purpose for which it was shared.
Security, storage and retention of records
We take reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access or improper disclosure. Access is limited to people who need the information to do their work, and records are stored for as long as necessary for business, legal or tax purposes.
Because sign work often involves site access, approval records and repeated maintenance visits, we may keep project details for a practical period after completion. That helps us respond to future amendments, warranty queries or compliance requests. We also aim to keep information accurate and up to date, though we rely on clients to tell us when their details change.
Your rights under POPIA
You have rights under the Protection of Personal Information Act, including the right to ask what information we hold about you, to request correction of inaccurate details, and in some cases to object to certain processing. You may also ask us to limit use where the law allows it.
- Request access to the personal information we hold
- Ask for corrections to incorrect or incomplete details
- Object to processing in circumstances allowed by law
- Withdraw consent where processing depends on consent
- Lodge a complaint with the Information Regulator if needed
If you want to exercise any of these rights, please use the enquiry form on our contact page and provide enough information for us to identify the record. We may need to verify your identity before acting on the request.
Children, changes to this policy and contact details
Our services are intended for business and property related use, and we do not knowingly collect personal information from children without lawful authority or parental involvement. If such information is sent to us in error, we will deal with it as soon as reasonably possible.
We may update this policy from time to time to reflect changes in our services, legal duties or internal procedures. Any updated version will apply from the date it is posted. Please review it periodically so you stay informed. If you have a privacy question relating to BP Signs or a specific matter that needs attention, please send your request through the contact form and we will assist.